FAQs

You have 14 days from receipt of your order to register and ship your return (postmark as proof). After this period, we will unfortunately not be able to accept your return.

From France:
Register your return request here. Then affix the prepaid label to the package, making sure to remove the original label, and slip the return form with the barcode inside your package.

For any return request in Metropolitan France registered from June 25, 2025, we will retain €2 per order, if you choose a refund.

Returns are free if you opt for a credit note or if you return your items in store.

From the European Union:
Register your return request here .

Returns are at your expense. To limit risks, we recommend insuring your package and requesting a tracking number (except for Colis Privé, as these packages do not reach our warehouse).

The address to indicate on the return label is:
BURLAT
NOO Returns
910 Cantaranne Street
12850 ONET LE CHATEAU
FRANCE

Don't forget to include the return slip in your package so that we can keep you informed of when your package has been received by our warehouse. Keep your package tracking number until you receive your refund.

From international (outside the European Union):
Register your return request here .

Return and customs fees are your responsibility. If you do not pay the customs fees, your package will be returned to you.

The address to indicate on the return label is:
BURLAT
NOO Returns
910 Cantaranne Street
12850 ONET LE CHATEAU
FRANCE

Don't forget to include the return slip in your package so that we can keep you informed of when your package has been received by our warehouse. Keep your package tracking number until you receive your refund.

You can return items purchased online from our store within 14 days of receiving your order:

NOO Rive Gauche - 68 rue Bonaparte Paris 06

We do not refund purchases made at Galeries Lafayette. If you wish to return NOO items purchased at Galeries Lafayette Haussmann or on the Galeries Lafayette website, your return must be made to Galeries Lafayette.

You can return items from different orders in the same return package, provided that the 14-day deadline is respected for all orders. Beyond this deadline, we will unfortunately not be able to accept your return. Remember to register your 2 return requests and include the 2 return vouchers in your package. The return fee of €2 will only be applied once, if you reside in mainland France.

If you live in mainland France and wish to return items from the same order in installments - within 14 days - we will deduct €2 from the first return received. You will be responsible for the return shipping costs for the following package(s).

Have you changed your mind and would like to keep the items you've already saved in a return request? Simply email us at hello@noounderwear.fr to let us know.

Would you like to add an item to your return request after submitting it? Email us at hello@noounderwear.fr with your order number and the items you would like to add to your return.

All our items can be returned within 14 days of receiving your order. They must not have been worn, washed, or damaged and must be returned with their original tags. Shoes and bags must be returned with their tags, box, and pouch intact, with no signs of wear.

Whether you choose a credit note or return your item in-store, returns within mainland France are free. If you choose a refund, we apply a €2 return fee.

Please note that if a part is returned to us stained, defective, without a label or with a damaged label, you will be reimbursed with a possible deduction depending on the anomaly noted.

Shipping costs are refunded if you return your entire order (including bags, boxes and any free products).

We do not offer standard exchanges. If you are unsure about your size, please contact us via Live Chat or at serviceclient@noounderwear.fr .

If you would like a different size than the one you ordered, please reorder directly on the website and send us an email to hello@noounderwear.fr . We will refund the shipping costs (based on your initial order).

Please note that our exchange and shipping refund policy is only applicable for two orders (initial order and exchange order).

From France
You can track your return package using the tracking number on the carrier label sent to you by email or here .

From international
For returns outside mainland France, we recommend choosing tracked delivery to track your return with your chosen carrier. If you encounter a problem with the delivery of your return package, contact your carrier directly.